Computer and Modernization ›› 2011, Vol. 1 ›› Issue (6): 181-4.doi: 10.3969/j.issn.1006-2475.2011.06.050

• 软件工程 • Previous Articles     Next Articles

Research and Implementation of KBS for the Third Party IT Service

ZHENG Lei-lei1,2, SONG Li-hua1,2, GUO Rui1,2， REN Qiang1,2, TAN Wen-jing1,2   

  1. 1.Shandong Computer Science Center, Jinan 250014, China;2.Shandong Zhengzhong Computer Network Technology Consulting Co., Ltd., Jinan 250014, China
  • Received:2011-02-18 Revised:1900-01-01 Online:2011-06-29 Published:2011-06-29

Abstract: Knowledge becomes the strategic resources for business development in terms of informational development. The third party IT service delivery agency needs sufficient knowledge storage and technical supports to offer service to their customers for promoting investment benefit, but many enterprises have some problems in knowledge management and utilization, which leading to waste of knowledge. This paper designs a Knowledge Base System (KBS) for third party IT service using B/S pattern and MVC pattern, represents the method of knowledge classification and storage by relational model, and analyzes the key issues in design of KBS. The KBS improves knowledge query and maintenance and enterprise’s service efficiency and quality.

Key words: IT service, Knowledge Base System (KBS), knowledge management, knowledge storage